You can order a prescription from your eye-care professional, an optometrist or ophthalmologist after an eye exam.

Our customer service team can change your prescription according to your requirement as long as you contact us within 24 hours after placing your order. Please contact us and let us know how we can help with your order. Make sure to have the order number ready before contacting us. Head over to Contact Us page for more info.

1. Browse the site and pick out a frame;
2. Choose the shape, color and size for your new pair;
3. Fill in your prescription and choose lenses; 4. Pay for your pair.

You can click Track Order in your email to view the status of your order.

Of course! In the first step of Lens Selection select "Non-prescription" lenses.

Do you want to get a new pair and don't require a prescription? Choose "Non-prescription" lenses while in the "Usage" section of our lens selection process. You should also select this option if you plan to take your frame to an optician and have your lenses fitted by them since Mojo doesn't offer frames without lenses. You can remove your lenses at home once your order has arrived.

Sorry, but we are unable to sell lenses independent of their frames.

Most glasses have a few numbers printed on the inside of the frames, including the lens width, bridge width, and temple arm length of your frames. Every pair of glasses is a little different, so the measurements may not always be located in the same place. You will find the size information stamped either on the temple or on the nose bright. On some models, you may also find the size on the earpiece.

You can enter your order or tracking number in the Track My
Order section in our top navigation.

Please note: Although the safety of our team and customers is still our top priority, we have introduced COVID-19 safety measures that may slightly increase order turnaround time. We are doing our best to send your order to you as soon as possible, and thank you for your patience and understanding during this extraordinary period.
Your glasses usually have a few steps:Your prescription, optician center, quality inspection center, logistics center, delivery.
Depending on the complexity of your prescription and the packaging you choose, the delivery time for your glasses will vary.
·Over-the-counter sunglasses and glasses: 10-15 working days
·Prescription sunglasses and glasses: 15-20 working days

PD, or pupilalry distance, is the distance in millimeters between the center of one pupil to the other measured in millimeters. Your PD is usually included in your prescription. If not, you can measure your PD on your own.

You can do it by yourself or have someone else measure it with a mirror and a ruler. Place a ruler, milimeter side up, directly under the center of your right or left pupil. When looking straight ahead, measure the distance from the center of your left pupil to that of your right one. Repeat for accuracy. Note that the average PD is between 57 and 65mm.

Contact prescriptions is different from eyeglasses prescriptions and using them interchangeably will result in problems with your glasses. Make sure you have the correct prescription before entering.

It may be a little bit difficult to figure out what all the numbers and letters on your prescription meany, but we've got it covered. You can click here to learn how to read your prescription.

We guarantee the quality of our products. If you are dissatisfied with your glasses, just contact us for a refund or replacement.

Standard Delivery:
1. First, visit My Orders section of your account profile and select the Return-Item option. The Return-Item button will be available for three months after your order is placed. Once you make your request, our customer service team will contact you within 24 to 48 hours.
2. Once customer service notifies you that you're all set to mail your return, make sure to provide us with your delivery confirmation number.
3. You'll receive a refund within 48 hours after providing your delivery confirmation number. Or, if you choose the replacement, we'll ship your new eyeglasses. If you like, you can also initiate a return by calling our customer service team at XXX-XXX-XXX, contacting us online or emailing us at xxx@xxx.com.

Using paper products like tissues, paper towels, or napkins to clean glasses is a common mistake. The right way is to use warm water, soap, and special cleaning cloths to remove spots and prevent scratches while cleaning eyeglasses. Please be careful to avoid using hot water to wash your lenses (especially high-index lenses), as they can cause bubbles or cracks when exposed to high heat.

It's not necessary for you to create an account to place an order on our website.
However, if you create an account, you will be part of MOJO Club, meaning we can provide some great exclusive perks for free!
Within your account, you can review your order history, get your previous prescription details, check your order status, and print invoices for previous purchases. Moreover, you can enjoy subscriber-only discounts and promotions.
You can create your account HERE.

We're happy that you want to join us!
Opening an account is very simple:
Sign up directly on our website.

If you have an account with us, you can easily save your prescription details. Just follow this process.
1. Log in to your account, click "New Prescription" in the XXX, and then "Add a New Prescription".
2. Click "Save" and your prescription will be available for your future purchases. Then you can use your saved prescription details for every new order you make (when you're logged in to your account).

If you are placing an order with prescription lenses, you can check on the saved details from your account by following these steps:
1. Select your frames: if you are buying sunglasses, click on "Buy with prescription"; if you are buying eyeglasses, click on "Frame with lenses".
2. Log in and select the type of lens for your new pair (distance, progressive, reading or non-prescription).
3. You will then need to provide your prescription. You can click on the“My account”option and the system will bring over the prescription details from your account. 

According to the Centers for Disease Control and Prevention (CDC), “...because of poor survivability of these coronaviruses on surfaces, there is likely very low risk of spread from products or packaging that are shipped over a period of days or weeks at ambient temperatures.”

MOJO has taken an extra measure of precaution to ensure packages are handled safely:
All employees receive two body temperature checks during the day: one before work and one at work. All body temperature checking results are recorded and filed.
All employees wear masks at work. Besides, our operators in Quality Control and those who are involved in the shipping process wear disposable latex gloves to avoid touching finished goods directly.
A mix of water and 75% alcohol are used to cleanse and disinfect the finished goods.
Disinfect again before shipping: disinfectant is sprayed inside and outside of the packing box, and disinfected box are labeled.